Caliber: The “Easy Button” For Our Carrier Partners
Caliber: The “Easy Button” For Our Carrier Partners
A core Caliber differentiator is how we treat our customers.
As part of our vision: “To be the company that improves the image of the automotive service experience”, Caliber understands there is a historic association between collision repair and shady business practices, including overcharging, poor or incomplete work performed and dirty, uncomfortable surroundings.
The Caliber experience is the complete opposite of that.
Bright, Clean Centers with Friendly, Knowledgeable Teammates
From brightly lit front desks and clean bathrooms to empathetic office and customer service teammates, our efficient Service Advisors and—of course—repair technicians driven to do the right thing for our customers and their vehicles. The Caliber experience is world-class across every one of our 1,800+ centers.
We make our customers—who are also the carrier’s customers—feel valued, heard and prioritized.
Centralization Ultimately Leads to a Better Customer Experience
In many ways, a large Multi-Shop Operation (MSO) is inherently more efficient than an equivalent number of independent shops because the MSO can centralize many administrative, legal, accounting, customer service, account and claims management tasks at the corporate level.
With our Service Advisors and center teammates free of these tasks, they can focus on customer calls and touchpoints. This ultimately leads to improved kept informed rates, higher NPS and a better overall customer experience. Additionally, a Caliber partnership means your local agent will consistently interface with the same center teammates who are laser-focused exclusively on their respective responsibilities.
On-Site ADAS Calibrations
Caliber has invested heavily in infrastructure upgrades to provide static-certified calibration facilities in every market we serve. This investment means we can save our partners the costs associated with extended rental coverage when a vehicle is sent off-site for calibration. We estimate that, on average, every on-site calibration performed saves over 3.5 days of cycle time versus sending a vehicle off-site. Â
On-Site Estimating
Caliber provides on-site estimates for our carrier partners. This not only improves the customer experience, but it eliminates the need for an independent appraiser, significantly reducing LOR and improving cycle time. Caliber teardown estimates are more accurate than a visual appraisal, thus improving the claim process and the time spent on it.
Focused On Carrier Support, Compliance & Rapid Resolution
As part of our partnership agreements, Caliber provides support for select administrative tasks, including digital account set up, continuity, and management. Our teammates and service advisors, who specialize by carrier, also ensure claims process compliance and rapid issue resolution.
Caliber Brand Ambassadors
Caliber has a dedicated field team, the Brand Ambassadors, who act as Caliber liaisons to carrier conferences and events and visit our partner agencies at the local level. They bring community, connection—and sometimes donuts—while providing information and insights regarding the state of the local collision repair industry. The Brand Ambassadors also organize events that bring your teammates together with local governmental and business stakeholders.